Privacy Policy
Effective date: January 15, 2026
1. Introduction
Brightstream Clayflow (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our mindful clay sculpting community.
2. Information We Collect
We collect information you provide directly, including your name, email address, shipping address, phone number, and payment details when you create an account, place an order, or contact us. We also automatically collect device and usage data such as browser type, IP address, referring pages, and interaction events on our site to improve our services.
3. How We Use Your Information
We use your personal data to process and fulfill orders, provide customer support, send order confirmations and shipping updates, personalize your experience, and deliver tailored content about new clay products, workshops, and community events. We may also use the data to detect fraud, comply with legal obligations, and analyze site performance.
4. Cookies and Tracking
Our site uses cookies and similar technologies to remember your theme preference, maintain shopping cart contents, and understand how visitors navigate our catalog. You can manage or disable cookies through your browser settings at any time. We do not use third-party advertising cookies.
5. Sharing of Information
We do not sell your personal information. We share data only with trusted service providers who assist us in payment processing, shipping, and email delivery. All such partners are contractually obligated to protect your data and are prohibited from using it for their own marketing purposes. We may disclose information if required by law or to protect our legal rights.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, and restricted employee access to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to access, update, or delete the personal information we hold about you. You may also opt out of marketing communications at any time by clicking the unsubscribe link or contacting us directly. Under applicable privacy laws, you may request a copy of your data or ask us to restrict processing in certain cases.
8. Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us immediately so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date and post the new policy on this page. Continued use of our services after the changes constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please reach out to us at:
Brightstream Clayflow
Email: [email protected]
Phone: +1 (415) 555-0198
1245 Claystone Lane, San Francisco, CA 94110